Shipping & Returns
Shipping, Returns, T&C's and Privacy Policy:
RETURNS POLICY
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
SHIPPING
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the nearest dollar.
TERMS AND CONDITIONS OF WEBSITE USE:
By visiting, viewing or ordering from our website you agree to acknowledge and be bound by the Terms and Conditions outlined in this agreement.
This agreement outlines the trading ‘Terms and Conditions’ bound to all Sizzle Point Pty Ltd (trading as Cairns Shop Supplies) transactions incorporating but not limited to online, fax, phone and email ordering. Furthermore, this agreement outlines specific terms of use applicable to all aspects of our website.
The words 'we', 'us', 'our', 'Cairns Shop Supplies' mean Sizzle Point Pty Ltd (trading as Cairns Shop Supplies) of Shop 7/175 Newell Street, Bungalow, QLD, 4870. The words 'you' and 'your' refers to registered users, customers, resellers, associates, suppliers or general public visitors to our website.
We may amend this agreement at any time using our discretion by posting the amended terms on our website. Any amendments to this document will be posted in the online News facility and welcome page. Except as stated below, all amended terms shall automatically be effective immediately after they are posted in the online News facility. This agreement may not be otherwise amended except through a written request from you (signed) and agreed by us (signed). This agreement is effective on this 1st day of September 2007.
Our trading ‘Terms and Conditions’ are outlined in the following sections:
- GOVERNING LAW
- INTENDED USE
- DISCLAIMER AND LIMITATION OF LIABILITY
- PRICING
- ERRORS, INACCURACIES AND OMISSIONS
- COPYRIGHT
- ORDER PROCESS
- METHODS OF PAYMENT
- DELIVERY
1. Governing Law
a. The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.
2. Intended Use
- All material including but not limited to text, images, multimedia, advertisements and downloadable content is published by us and made available to worldwide audiences. If you access this website outside of Australia, you do so at your own risk and you must comply with the rules and regulations enforced by your respective jurisdiction.
- You agree differing terms and conditions exist between local (Australian) and international customers.
- The general public of all ages may view all publicly available material and only copy it for personal use. You may only use material for commercial purposes when you have prior written consent from Sizzle Point Pty Ltd (trading as Cairns Shop Supplies).
- Registered users may be but not limited to general public, employees or representatives of companies, associations, governments or any other corporate entity.
3. Disclaimer, Indemnity and Limitation of Liability
- All material on our website is provided to you "as is" and "as available". We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.
- To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory
- Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations that our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable.
- To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.
- You agree to indemnify, defend and hold harmless Cairns Shop Supplies and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
4. Pricing
- Unless otherwise specified, all prices on our website are quoted in Australian Dollars (AUD).
- Listed prices are displayed Including GST or other taxes where applicable.
- We reserve the right to correct any errors that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
5. Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
6. Copyright
This website is owned and operated by SizzlePoint Pty Ltd, trading as Stix and Stones Baby which owns, controls or uses with permission of the relevant owner, all the content and material on this website. The entire contents of this website are protected by international copyright and trademarks law.
You are granted a limited licence to access the information on this website. You are not permitted to modify, copy, or interfere in any way whatsoever with this website except without the express written authority of Cairns Shop Supplies.
You are not permitted to use any of our logo or any of our webs graphics and images.
Information contained on this site is for personal, non-commercial use only and may not be sold or redistributed. You may not download, copy, modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part except with direct permission of SizzlePoint Pty Ltd or the copyright owner. We reserve all its rights to enforce its intellectual property rights to the fullest extent of the law.
7. Order Process
- Unless previously quoted, you accept that any extra freight charges will be added to your order.
- Once payment has been accepted, your order will be processed within 24 hours and dispatched unless otherwise advised.
- Customers will be notified via email or phone if delays in dispatch and freight have or will occur.
8. Payment Methods
- For ordering via the website (online) we accept the following methods of payment:
- Secure credit card transactions with PayPal for Visa and MasterCard.
- Over the phone credit card VISA, Master Card.
- Direct Deposit into our specified bank account.
- Regular customers may apply for credit application, payment terms 2 weeks after receipt of purchase order.
(A payment is considered complete when the funds have been cleared).
- For phone orders (offline) we accept the following methods of payment:
- Over the phone credit card VISA, MasterCard.
- Direct Deposit into our specified bank account.
- A payment is considered complete when the funds have been cleared).
9. Delivery
- For orders inside Australia: Orders are sent within Australia will occur through Australia Post or quality couriers.
- All orders will only be delivered to a residential, business address and require a signature upon receipt except when sent by Express Post.
- Please make sure that we are notified of any damaged parcels immediately.
PRIVACY POLICY:
Cairns Shop Supplies is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.cairnsshopsupplies.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Cairns Shop Supplies will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at the address below:
CONTACT INFORMATION
Questions about the Terms of Service or Privacy Policy should be sent to us at sales@cairnsshopsupplies.com.au.
ACN 119 587 950
SIZZLEPOINT PTY LTD / trading as CAIRNS SHOP SUPPLIES